Ken Lubin
Managing Director, ZRG Partners
Ken Lubin joins us on ‘Is The Customer Always Right?‘ as we talk about a challenging ski season in the Northeast and Ken’s passion German cars manufacturer BMW. Ken is a managing director at global executive search firm ZRG Partners and founder of several podcasts including Executive Athletes, The Ultimate Hire Podcast.
As a high level executive search professional, athlete, father, spouse and entrepreneur, Ken helps organizations and professionals grow to the next level, by aiding them to make highly informed, critical, and profitable hiring decisions.
On ‘Is The Customer Always Right?” we don’t talk much about day jobs and focus on the best and worst customer experiences our guests have had. As an avid skier Ken talks about changes to the customer experience at ski resorts in New Hampshire which have recently become part of The Epic Pass brand. Changes in ownership along with all of the COVID challenges resulted in a difficult environment for many ski destinations.
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CastBoxShow Notes:
- If you are looking for a good overview of the Epic and Ikon Passes, UpgradePoints has a good summary. As consolidation continues the consumer gains more options, but as Ken discusses on the Podcast a lot of people want to have that local experience they are used to.
- Read more about BMW’s ConnectedDrive which is really upping the ante on creating an integrated experience from in-car to at home and on mobile devices.
- Ken is hard to keep up with, but a few places you can connect with him: