We help our clients assess their existing customer experience systems and identify a clear actionable path forward to improving those systems.  No two companies are exactly the same.  There is no pre-defined answer or one size fits all solution.  Our clients hire us because we can drastically speed up the process for your organization and help you avoid common pitfalls. 

Our resources have evaluated numerous data and marketing architectures.  You would be surprised as to how similar these architectures are from company to company; industry to industry. What is unique for each though are your internal business processes, software versions, vendor relationships and customer relationships.  We collaboratively assess your current state architecture and processes so that we can provide the most optimal and pragmatic recommendations.

Solvenna’s approach to defining a CX roadmap for your company is time tested and can drastically speed up the productivity of such a project if done internally.  We offer a very balanced approach to address both technology and business decisions.  Our approach focuses on these key areas:

• Current state business assessment.
• Future state “capability” needs.
• Source system analysis (systems, databases, tools, skills, etc.).
• Architecture review; current state configuration and relationships linked to long term goals.
• Software selection or identification.
• Organizational change analysis.
• Roadmap … a tangible, actionable plan for what to do next; overall priorities, ROI, costs, resource needs and more.